Consultation & Advisory Services

At www.tripcontrastfares.com, operated by TRIP CONTRAST LLC (Registered Address: 3572 NEVILLE WAY, NAZARETH PA 18064, UNITED STATES), we go beyond flight bookings. We understand that travel does not always go as planned, and passengers often face challenges with airlines or other providers. To support our customers and global travelers, we provide independent Consultation and Advisory Services, even if the ticket was not originally purchased through us.

1. Purpose of Our Services

Our Consultation & Advisory Services are designed to:

• Help passengers navigate airline policies on refunds, cancellations, and changes.
• Assist with compensation claims in the event of delays, cancellations, or denied boarding.
• Provide expert guidance on fare rules, penalties, and eligibility for refunds or credits.
• Advocate on behalf of the passenger with airlines or consolidators when authorized.
• Simplify complex airline procedures so travelers can focus on their plans.

2. Who Can Use These Services

• Customers who booked with us: Full assistance for post-booking issues.
• Customers who did not book with us: We offer advisory and claim assistance as an independent third-party service provider.
• Global travelers: Services are available regardless of airline or place of purchase, subject to consent.

3. How the Process Works

1. Step 1: Request & Consent
   • The passenger contacts us with their concern (refund, cancellation, compensation, dispute, etc.).
   • We share an overview of terms and conditions.
   • Written or digital consent is required before we take action.
2. Step 2: Review & Assessment
   • Our team reviews the ticket, fare rules, and applicable laws (DOT, EU261, Montreal Convention, airline policies).
   • We assess eligibility and likelihood of recovery or compensation.
3. Step 3: Representation & Communication
   • With consent, we communicate directly with airlines, consolidators, or suppliers on the customer's behalf.
   • We prepare, file, and follow up on claims until resolution.
4. Step 4: Resolution & Settlement
   • If recovery is successful (cash, credit, voucher, or compensation), service fees apply.
   • If the claim is unsuccessful, no additional charges are collected (excluding any initial advisory fee if applicable).

4. Fees & Charges

• Standard Advisory Fee: Non-refundable service charge for initiating a case (if applicable).
• Success-Based Fee: If funds, credits, or compensation are recovered, we may charge up to 30% of the recovered amount.
• Transparency: All fees are disclosed before any action is taken.

5. What We Can Help With

Our Consultation & Advisory Services cover:

• Refund eligibility verification and claim submissions.
• Assistance with flight cancellations and rebookings.
• Compensation claims for delays, cancellations, or denied boarding.
• Help with partially used tickets or lost-value itineraries.
• Guidance on baggage claims and refunds for ancillary services (based on airline rules).

6. What We Cannot Guarantee

• We cannot override airline or consolidator rules.
• We cannot guarantee a refund or compensation where eligibility is not supported by airline policy or law.
• Final decisions always rest with the airline or supplier.

7. Customer Responsibilities

• Provide accurate and complete information when requesting assistance.
• Submit required documentation (tickets, receipts, airline correspondence, etc.).
• Review and approve all terms before we proceed.

8. Our Commitment

• Transparency: No hidden fees — all charges are explained upfront.
• Professionalism: We follow international aviation and consumer protection standards.
• Support: We assist passengers through every step of the claims process.
• Independence: We act as a neutral third-party advisor, not on behalf of any airline.

Summary

• We offer Consultation & Advisory Services even for travelers who did not book with us.
• Services include refunds, cancellations, rebookings, and compensation claims.
• Written consent is required to initiate any claim.
• Our fees include a transparent structure with up to 30% of recovered amounts on successful claims.
• While outcomes cannot be guaranteed, we ensure compliance, professionalism, and dedicated support.